Here are a few frequently asked DSL questions. If you would like more information, call 303-830-0123 (Denver metro) or 888-241-0123 (outside Denver metro) or email email@example.com.
Questions and Answers About DSL
We have partnered with Qwest to offer several super-high speed, always on, connection plans that are up to 10 times faster than a 56K modem. With DSL, there is no need for a second phone line. You can talk on your DSL line while you are surfing the Web!
1. What is DSL?
DSL stands for Digital Subscriber Line, a technology that brings high bandwidth (fast connections) to homes and businesses over your existing telephone line on a single pair of copper telephone lines. Because DSL is much faster than a regular dial-up Internet connection, it's ideal for watching online videos, videoconferencing, downloading pictures and software, listening to MP3 music, uploading Web pages, and more.
Because DSL uses your existing telephone line, it does not require you to install an additional phone line. This also allows you 24-hour access to the Web without tying up your phone line with a busy signal.
2. What are the benefits of E.Central's DSL service?
- Never talk to Qwest again! - Tech Support provided by E.Central's excellent support staff.
- High-speed always-on connection that is more than 10 times faster than a 56K modem.
- Keep your E.Central email address with 3 additional addresses.
- Backup dialup account if your DSL line has problems.
- Always on, means no waiting while logging on or busy signals.
- Download multimedia files without the usual long download times.
- No need for a second dialup line. You can talk on your DSL line while you are surfing the Web.
3. What are the plans and prices for E.Central/Qwest DSL services?
The cost of each plan is divided into two monthly charges.
1. A monthly charge from Qwest will appear on your phone bill and
2. A monthly charge from E.Central will be charged to your credit card.
Also, depending on Qwest's current promotions, there may or may not be setup fees and/or a charge for the DSL modem (which is required). E.Central's tech staff will help you find out the exact Qwest services and promotions available to you.
4. How do I sign up?
Just give us a call at 303-830-0123 ext 2 (Denver metro) or 888-241-0123 ext 2 (outside Denver metro) ext. 2.
We will place your order directly into the Qwest system and have you up and running in 5 business days.
5. Do I need a new modem?
Depending on the DSL service Qwest provides in your area, you may or may not need a new modem. E.Central Tech Support staff will help you determine what is required by Qwest.
6. What are the minimum PC requirements for using E.Central/Qwest DSL services?
Both Windows PC and Apple Macintosh computers will work with E.Central/Qwest DSL. An ethernet connection is necessary to set up the Qwest modem. E.Central Techs can help you find out if your computer will work with DSL.
7. Do I pay for service on a per minute basis?
No. One of the advantages of using DSL is there are no per minute usage charges. This is a flat rate service with a fixed monthly fee. Use your DSL as often as you like. Since it is always on, you get even more useage from the Internet.
8. Can I use my phone and fax machine on the same line as the DSL?
Yes, the voice line supported by DSL service is just like any other POTS (Plain Old Telephone Service) line. Simple plug-in filters provided with the Qwest modem must be used on each phone to keep from disrupting the DSL service.
9. What needs to be done to my computer to use E.Central/Qwest DSL services?
Most computers are already set up for high-speed access. E.Central's tech staff can walk you through connecting the Qwest modem.
10. Is my high-speed DSL connection secure?
From a security perspective, DSL (and cable modem) networks are not very different from analog modem-based dial-up networks. They connect users to ISPs and the Internet using IP as their network protocol. However, DSL and cable modems are more attractive than dialup connections to hackers for the same reasons that make them more attractive to users. The ease of connection and available bandwidth of these networks result in users often staying online much longer, making them more vulnerable to attack attempts.
Fortunately, there are precautions you can take to improve the security of your DSL. The following are general recommendations you can take to help improve security:
Use of intrusion detection systems and firewalls can detect intrusion attempts and network misuse in real time and instantly respond to unauthorized or suspicious activity automatically by logging, recording, or terminating actions. Intrusion detection systems are only designed to detect known attacks; they can be breached by newer types of attacks that are not in the predefined database. Constant updates are required to keep up with current alerts and patches.
- Disable file and printer sharing in Windows 95/98/NT. If you want to share files/printers, password protect these resources.
- Do not install and run remote access software such as FTP servers, Telnet servers and PC Anywhere unless you are knowledgeable in the use of data encryption.
- Check out security sites to evaluate the vulnerability of your system.
- Install and regularly update operating system upgrade patches and anti-virus software.
- Exercise care when downloading and running any attachments sent by email. Make sure it is from a trusted source and that it is scanned by your anti-virus software.
Personal Firewall Software/Hardware
Firewalls allow users to control and filter network traffic coming into or out of their PCs by stipulating certain rules and filtering packets for connections such as TCP/IP, HTTP and SMTP. The better firewall products also include intrusion detection and logging to capture break-in attempts by malicious users. Firewalls come in the form of software, hardware, or a combination of both. Software firewalls only protect the computer they are installed on, while hardware firewalls provide greater protection for multiple computers on a local area network. Consumer firewall products typically range from $29 to $250 for Windows 95/98/NT.
Users who wish to have more privacy can encrypt files, folders, or confidential information on their computer hard disk, as well as any data they send over the network. Sending and receiving encrypted email prevents data sniffers or man-in-middle attacks. Encryption is also used in virtual private networks (VPNs) for end to end secure communication. Encryption software is widely available at low or no cost.
Virus Detection Software
Firewalls can protect against certain types of attacks, but they typically cannot detect viruses that are sent as attachments to files. There are many virus detection programs available which can monitor all files, inputs and outputs, downloads, program executions, email communications, and other system-related activities. When a virus is detected, the program usually notifies the user and gives his the option to clean or delete the infected file before further damage can occur.
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